Support
If you’re having a problem check the Tips and FAQ below. If nothing here solves your problem get in touch with me.
Tips to get the best measurement:
- The credit card should be a solid color, or have a solid border. If it’s two colors it looks like two shapes to MeasureCamera
- If MeasureCamera is having trouble detecting a credit card, try to put it on a contrasting background.
- The credit card doesn’t have to be inside of the object you’re trying to measure, but it’s best if it’s on the same plane as the object, (so, don’t put the card closer to your phone than the thing you’re trying to measure).
- Try to take the photo as straight-on to the card and the thing youÕre measuring as possible.
- If you’re having trouble measuring a small object, try turning your card over. MeasureCamera can recognize the magnetic stripe on many credit cards even it it can’t recognize the whole card.
- You don’t have to use a credit card, any credit-card shaped card will work, (the screenshots have my Safeway card!)
FAQ
- Why can’t I use my multicolor/rainbow credit card?
- The measure camera works multicolor credit cards will show up as several objects, not just one, so it won’t recognize the credit card.
- The progress bar seems slow after I tap the Measure button.
- The image processing is very processor-intensive, so it takes your phone a while to find the shapes in the image. I’m hoping to improve the speed here in the future by optimizing what gets looked at in the image, and how the data is processed.
- I’m still having problems, how do I reach you?
- Use the contact page. I’ll get back to you as soon as possible. You can also hit me up on Twitter